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Poor Coverage in Gainesville, University of Florida
Jamie2626
Member

Our son attends UF in Gainesville.  His phone shows 4 bars on cellular, yet he drops calls all the time.  So does his friends that have Verizon.  He can't make calls from inside any buildings.  If the call connects, it fails most of the time.  He is on the edge of campus, so the idea that there are no towers on campus doesn't fly.

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Re: Poor Coverage in Gainesville, University of Florida
jav6
Leader

@Jamie2626 wrote:

Our son attends UF in Gainesville.  His phone shows 4 bars on cellular, yet he drops calls all the time.  So does his friends that have Verizon.  He can't make calls from inside any buildings.  If the call connects, it fails most of the time.  He is on the edge of campus, so the idea that there are no towers on campus doesn't fly.


What make/model phone does he have?  Does he have WiFi calling turned on?  Maybe the phone is trying to switch between cellular and WiFi and having issues.  Maybe using WiFi calling only when available would be more consistent.

...Just another VZW customer...trying to offer some assistance...
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Re: Poor Coverage in Gainesville, University of Florida
vzw_customer_support
Customer Support

We'd like to start where member jav6 started. Those details will assist to discover more so we can find a solution. -David

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