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Poor Coverage
dmwing
Member

The coverage map shows 5g and with no degradation...I literally cant hold a phone call for more than 5 minutes - and it drops.  My 12 Pro Max shows one bar of service as did my XS Max prior to the upgrade of phones.  So frustrated, we live in a highly populous area in castle pines.  HELP VERIZON...we have 8 lines of service, we don't want to cancel.  My neighbors say the same thing. 

1 Solution

Correct Answers
Re: Report Poor Coverage
dmwing
Member

thanks.  tapadero and ocaso, castle pines, co 80108

View solution in original post

Re: Report Poor Coverage
9wood
Sr. Member

Many have reported same issue past few weeks seems no real help or answer from verizon except one of there replies stated as long as you have one bar they find no problem other than that get scripted reply and claim no outages etc

Re: Report Poor Coverage
dmwing
Member

Thanks for the reply 9wood, the problem is its one bar to none vs one bar to two.  It drops on every call.

Re: Report Poor Coverage
vzw_customer_support
Customer Support

@dmwing

 

We never want you to be without a reliable wireless connection to our 4G and new 5G network. I'm sorry if this hasn't been your experience with our service in your area lately, and we definitely don't want to lose you as a loyal customer over this. I'd love to help.

 

Where exactly are you experiencing this service issue (nearest cross streets, city, state, and zip code)? When did this problem with your service start?

 

AnthonyTa_VZW

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Re: Report Poor Coverage
dmwing
Member

thanks.  tapadero and ocaso, castle pines, co 80108

Re: Report Poor Coverage
dmwing
Member

sorry hit correct answer, this has been the case for a long time (years)

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Re: Report Poor Coverage
9wood
Sr. Member

I have same situation but so far not received any help or beyond the trouble shooting steps that do not help

Re: Report Poor Coverage
vzw_customer_support
Customer Support

We want to ensure you get the assistance you need, dmwing. What announcement do you hear when dialing #832?

CheyenneS_VZW

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Re: Report Poor Coverage
vzw_customer_support
Customer Support

dmwing, can you provide the location information as requested?

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Re: Report Poor Coverage
dmwing
Member

Tapadero Way and a ocaso drive in Castle Pines Colorado

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