The coverage map shows 5g and with no degradation...I literally cant hold a phone call for more than 5 minutes - and it drops. My 12 Pro Max shows one bar of service as did my XS Max prior to the upgrade of phones. So frustrated, we live in a highly populous area in castle pines. HELP VERIZON...we have 8 lines of service, we don't want to cancel. My neighbors say the same thing.
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Many have reported same issue past few weeks seems no real help or answer from verizon except one of there replies stated as long as you have one bar they find no problem other than that get scripted reply and claim no outages etc
We never want you to be without a reliable wireless connection to our 4G and new 5G network. I'm sorry if this hasn't been your experience with our service in your area lately, and we definitely don't want to lose you as a loyal customer over this. I'd love to help.
Where exactly are you experiencing this service issue (nearest cross streets, city, state, and zip code)? When did this problem with your service start?