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Poor Customer Service

I thought we are the best part of Verizon. That is certainly what I have been told over the decade and a half I have had service with Verizon. Black Friday was a total scam. Went to the store to purchase the Apple X, and they ran out. I was told by the verizon store associate "you can order it over the phone." Waited on hold and was told "of course I could order the phone for you, the sale is for the entire weekend." She asked which color and Gigabites, I told her no preference whichever is available. She asked me to hold on and came back and told me they were backordered and there would be a delay with shipment of my order. I told her that was fine, I could wait. She asked me to hold again and came back and told me they sold out. I asked if there were any other offers the could give me for the Iphone 8 plus instead and she offered no other compensation. Maybe it is time to switch providers after all these years. No customer loyalty!!!

Labels (1)
Re: Poor Customer Service

Last year's model and Apple not making any more equals limited stock.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Poor Customer Service
Sr. Member

It's a sale for limited stock. You may as well be blaming all the customers who ordered before you.