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Poor Signal at New Residence
Whiterol
Member

I just signed up for Verizon only to find that I only get 1 bar at my home, about 2mbps download and less than 1mbps upload. Verizon confirms that I'm in a dead zone so I would like to return my phone and cancel my service. There are still 5 devices on the plan, but at my daughter's house.

How do I go about starting a return?

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Re: Poor Signal at New Residence
vzw_customer_support
Customer Support

Thank you for reaching out to us today. We are sorry to read that you are having trouble with your service, and we want to help in any way we can. When and where did you purchase your new service or device? ~Roger

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