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Poor coverage Long Island, New York
sg1234563
Member

For the past few months I have no cell services on Northern Boulevard between Mineola Avenue and Cedar Swamp Road in New York Nassau County.. I switched to Verizon because their coverage was the best in the area. I have had t mobile and ATT previously. Clearly they have towers that no longer work and have not been fixed. I’m thinking of switching back to ATT. Can Verizon fix this issue? 

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Re: Poor coverage Long Island, New York
vzw_customer_support
Customer Support

We know it's important to have the best service available to you. We are here to help. What troubleshooting steps have you tried so far?*Rebecca

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Re: Poor coverage Long Island, New York
sg1234563
Member

I have reset phone and network settings. It is clearly a Verizon issue because phone works perfect in other areas. This area was always good but stopped a few months ago. It is a heavily travelled road I use everyday. If not fixed soon I will need to switch carriers. You should send technicians to investigate the towers in that area. 

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Re: Poor coverage Long Island, New York
vzw_customer_support
Customer Support

Hearing that you're experiencing service issues in Long Island, NY, is very concerning, as Verizon has strong network service coverage there. We also know that Long Island, NY has multiple zip codes and we'll need your help to narrow down the area(s) where you're experiencing coverage issues. We thank you for the troubleshooting you've already done (e.g., reset network settings for your device)

 

Let's dig deeper into this matter. Are you experiencing service issues while indoors, outdoors, or both? Have there been any recent changes with your Device? (e.g., software update, new apps downloaded, recent SIM Card change, etc.) -Robert C.

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