The coverage map shows that Stevenson Ranch, CA (91381) has good coverage, but that is anything but accurate. How can our community determine where our nearest cell tower is, and if not nearby, request consideration for a tower in our community?
I agree. The service in this area is HORRIBLE! It drops my calls the minute I leave my home wifi. I was told that the area is very congested but that can't be the case. Please help!!
I have to sit in my master bedroom closet to get receiption that wont drop. PLEASE change it back to the way it was...or I may have to end this 25 year marriage with Verizon...
We have been with Verizon for almost 15 years and the coverage in Stevenson Ranch is horrible. It has gotten to the point that we are thinking about switching to AT&T. We went to the Verizon store and they updated our sim cards but unfortunately now the service is even worse. I would hate to leave Verizon but the cell service has become too unreliable.
AT&T is finalizing installation of a high speed cellular and data site at Hemingway and Faulkner (near the townhomes). I stopped by and asked the workers today and they provided that info. Also, there is another site on Poe Parkway I believe that they also just installed. May have to switch to AT&T if Verizon doesn't do something to help in this area. I can only imagine how bad it would be if we had a big brush fire or something up here and we were trying to use our phones, and nobody had coverage. Also, most of EMS/Fire/Public Safety uses Verizon data for their ambulance/fire/sheriff mobile data computers, so that would be troublesome too!
GREJEL79, your network experience is very important to us, so we are here to work toward a resolution. Placement of towers can be a lengthy legal process to secure land and permits, but here is a web page http://spr.ly/6584DZkE0 to get you started. Can you elaborate further on your exact experience when using the phone in this area? About when did these problems start? Do the problems happen both indoors and outdoors? Is there a certain time of day the problems arise?
DavidC_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
My entire community, for many years, has been a Verizon (nearly) dead
space. Maybe we get 1 bar, and have to use the home wi-fi calling feature
to make calls. Pretty much all of Stevenson Ranch west of The Old Road is
hit and miss, mostly miss. At my daughter's school, Stevenson Ranch
Elementary School, there is no cell phone coverage. At my house on Moore
Lane, coverage is (maybe) 1 bar. This has been a multi-year issue, and my
neighbors and I have spoken about this to each other, all disappointed in
the Verizon Coverage. The issues are out in the open (At Rioux Park, and
the elementary school), as well as when out in the community. The coverage
is certainly NOT what is advertised on the Verizon Wireless Coverage Map.
We would appreciate some sort of assistance with this matter. We are all
pretty much at our wits end, and with AT&T putting up 2-3 new high speed
cell sites (At Hemingway/Faulkner and along Poe Parkway) in Stevenson
Ranch, we really don't want to switch providers, we just want some bars of
coverage and to be able to use our phones in our community.
It would be very simple to bring a representative to our community and
drive around with a cell phone and see for yourselves.
Greg [removed]
Content removed to comply with Verizon Wireless Terms of Service
KEVROS38,
We appreciate that you've chosen Verizon over the last 15 years, and we don't want to see you leave Verizon. Let's figure this out, and turn things around. When did you begin having trouble with your service? Can you tell us more about the issues you have been having?
MichelleH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
We have had problems for many, many years (at least 7 years). We formerly
lived at [removed], and had horrible service, having to use home
phone for phone calls. At our daughters school (she is in 5th grade)
(Stevenson Ranch Elementary), there has never been more than one bar of
coverage, and usually no bars. We moved to [removed]2 years ago,
and have had, at best (confirmed right now) at one bar, but I have wi-fi
calling turned on, so I can actually use it.
The problem is a multi-year problem. There is no known Verizon cell tower
in Stevenson Ranch, 91381, and I am not sure where the closest is. I just
know that this upper middle class community cannot use Verizon despite
having the service. I love Verizon EVERYWHERE other than at home or in my
community, but have nothing but disdain here. If there were an emergency in
our community, we would all be out of luck because our Verizon coverage is
nearly non-existent. The problem has been going on with my Verizon iPhone
4, 5,6, and 7, as well as my wife's Verizon iPhones and our friends and
neighbors.
Greg [removed]
Personal information removed to comply with Verizon Wireless Terms of Service
Hi Michele,
The poor coverage started about 9 months ago and I stopped having a signal inside my home. We live at the top of the hill in Stevenson Ranch and had always had great service until now.
I just simply have no bars in most of my home and the best reception is in the closet...not ideal.
Sent from my iPhone
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