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Poor coverage/reception- How do I get this fixed?
RUDYLUGO_1
Member

Does anyone know how to get poor coverage or reception issues fixed?

or

Has anyone else been having issues where their 4gLTE signal drops to 3g randomly or cuts directly to no signal or 1x for minutes in previously covered areas?

I really don't know why but about 2 months ago this happened and has been getting worse. I have been resetting my phone regularly to compensate for this or switching the mobile data off and then on again to get the 4g signal back. Now it has been occurring at my work and at home when I live in supposedly fully covered areas. I've finally done a factory reset hoping this would fix it but it still happens.

I've looked through the VZ website and can't find a single number to call or link to help me figure this out and the VZ help line is packed so I can't get through when I have breaks at my more than Full-time job!

Android phones have not let me down before so I don't know if it's the phone or the VZ service, which is substantial in cost.

Android HTC 10 (bought less than a year ago, Fall of '17)

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Re: Poor coverage/reception- How do I get this fixed?
vzw_customer_support
Customer Support

I understand how important it is to have a good connection, RUDYLUGO.1. We are more than happy to assist you here,what is the Make and Model of your device?

CecileC_VZW

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Re: Poor coverage/reception- How do I get this fixed?
RUDYLUGO_1
Member

It is an HTC m10, bought in Fall of '17

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Re: Poor coverage/reception- How do I get this fixed?
vzw_customer_support
Customer Support

That is a great device, RUDYLUGO.1. Let's keep looking into this issue with you. Do others around you have the same issues? What is your ZIP Code? Is your device up to date with the latest software version?

 

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Re: Poor coverage/reception- How do I get this fixed?
CHRCOT18
Member

I am having the exact same issue with my iPhone X and it’s getting worse each day.

Re: Poor coverage/reception- How do I get this fixed?
RUDYLUGO_1
Member

There is a new comment to this conversation from CHRCOT18 stating the same is occurring to their device so I guess it is occurring to others too.

My Zip Code is 93065

And yes a new update was installed about 2 weeks ago. Little has changed tho. My device now will sometimes go from 4g directly to no data capabilities.

Re: Poor coverage/reception- How do I get this fixed?
vzw_customer_support
Customer Support

Hello, CHRCOT18. The first step in looking into a network concern is to document troubleshooting on an affected device. You can run through this at your convenience here, by signing in it will notate the progress onto your account for later reference: https://www.verizonwireless.com/support/apple-iphone-x-troubleshooting/#/main/device/&MQCK2LL%252FA&...

 

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Re: Poor coverage/reception- How do I get this fixed?
CHRCOT18
Member

The link below doesn’t work. See image

On Sun, Apr 29, 2018 at 7:46 PM vzw_customer_support <

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Re: Poor coverage/reception- How do I get this fixed?
Ann154
MVP
MVP

Try opening the link from the community website and not from the email notification of the post in the community.

Also there wasn't an image attached to your email reply. You need to post images directly to the thread through the website and not through the email reply option.

PS the link worked for me when I opened it from the site.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Poor coverage/reception- How do I get this fixed?
drummerextreme

All of Verizon's responses look totally generic. Verizon doesn't really want to communicate with us or fix any issues. They put this online community up to make people feel better.