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Poor reception
CaMc23
Member

Hi. I have been a Verizon customer for years, but in the last 3 months have had terrible reception in and around my house. Dropped calls. Gargled voices. Terrible customer service fixing/improving the issue. Phones are up to date and apple says the problem lies with verizon. How do I report it that leads to a solution? Zip code 30047, but again it’s not the whole zip code,just my neighborhood. 

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Re: Poor reception
vzw_customer_support
Customer Support

Thank you for reaching out to us on Social Media! I regret knowing you're having issues with your service and connectivity is important! Have you tried a Network Reset? If not, what type of device do you have? Typically, that helps get the device back on the network.

*Angela

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Re: Poor reception
beanchucker
Member

Same problem here in Western North Carolina/Asheville area. Verizon used to be the best here in the mountains, now our local Facebook groups, Reddit group, and other online forums are filled with people complaining about Verizon coverage degradation over the last 4 to 6 months.

I just moved *to* Verizon a few months ago but it's so much worse than ATT here I am considering going back soon if there are no penalties.

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Re: Poor reception
vzw_customer_support
Customer Support

As a valued customer, your service concerns are our concerns too. Let's work together to address and resolve this matter.

 

Noting your reference about experincing service issues in the Western North Carolina/Asheville area, we'd like more information about the service issues you're experiencing. Having lived in Asheville, NC for many years, I know that there are multiple zip codes in and around that area.

 

Can you tell us more about exactly where you're experiencing service issues and which of your services is being affected? (e.g., calls, texting, web browsing, etc.)  Is this happening while indoors, outdoors, or both?

 

Thanks!

-Robert C.

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