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Poor reception
Ashleybmcclure

here recently my cell reception has gotten worse. When I'm at home it will show 2 bars 4g lte but say I have no internet connection. Use to never have this problem. Also when I video chat with my husband all he sees is a green screen when I am at home. What has changed that has caused me to not have as good of reception as I use to 

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Re: Poor reception
vzw_customer_support
Customer Support

I rely on my service to work where I need it most and we want to ensure you can rely on your service where you need it, Ashleybmcclure. Let's take a closer look into this. When did this start? is anyone else experiencing the same issues at your home? Do you have any trouble with calls or text? Are you connected to Wi-Fi when this happens?  DanielleR_VZW

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