Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Poorly trained customer service?
usernamegoeshere

I am confused as to why a customer service agent literally said the same curse words toward me and then warned me three times in the same sentence for repeating the word HE said? Coincidentally enough I cannot contact customer service and I keep getting a "Goodbye" prompt followed by a dead line.

Didn't want to pay the $10 to be able to pay my bill over the phone anyway.

Suppose it's time to make the switch like the rest of my friends and family.

0 Likes
Re: Poorly trained customer service?
vzw_customer_support
Customer Support

Hello, usernamegoeshere! Thanks for reaching out to us with your recent experience. Are you able to send us a Private Note, so we can gather more details? *Alexis

0 Likes