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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Poorly trained customer service?

I am confused as to why a customer service agent literally said the same curse words toward me and then warned me three times in the same sentence for repeating the word HE said? Coincidentally enough I cannot contact customer service and I keep getting a "Goodbye" prompt followed by a dead line.

Didn't want to pay the $10 to be able to pay my bill over the phone anyway.

Suppose it's time to make the switch like the rest of my friends and family.

Re: Poorly trained customer service?
Customer Support

Hello, usernamegoeshere! Thanks for reaching out to us with your recent experience. Are you able to send us a Private Note, so we can gather more details? *Alexis