Ported VZW number out& ported back in—2 weeks later.

[AshleypNashville]

My question is when a number is ported out and back in within the same billing cycle does everything stay the same as far as my plan and how it’s calculated? I am a single line on the 5gb data plan with 19% corporate employee discount applied. 

[vzw_customer_support]

@AshleypNashville ,

You definitely have a great question, so let's check that out. First, have you already ported your number back to Verizon? If so, how did you set that up? I ask because we have a specific team that would help with that. Generally speaking, the account is restored as it was at the time of disconnect, including: mobile number, calling plan, features, and promotions, although your voicemail box must be reset. If there was anything on the account that could not be restored, then we would go over that with you at that time to see what options are available.

[Tigerstep]

Port outs charge the full cycle even if you only used a day of service.

[AshleypNashville]

I ported it out on December 17th 2020 and called Verizon on December 28th and asked to port it back/reconnect my service to same phone as before but unknown to me at the time was that the representative just created an entirely new account rather than reconnecting like i asked. I guess she just did like a bring your own phone kinda thing but the issue is that this action made employee discount unusable due to a change in how the plan access& line access fees are divided in the shared data plan vs single line plan i guess even though they seem exactly the same on the surface. Previously i had been paying $40 plan (@ 19% discount through my employer)& $20 line access, but this new plan is divided $30 plan (discount ineligible on plans under $34.99) & $30 line access. Do you understand my dilemma? 

[vzw_customer_support]

Hello, we can investigate this for you. Please send us a Private Note.

[AshleypNashville]

I sent the private message yesterday and I am awaiting your response. I’ve been trying to get this addressed every month for the last six months and the chat agents have been entirely unhelpful and unable to get anything at all done despite their assurances and case tracking numbers, ive only been sent in circles and explaining the situation again and again and told to wait for responses that never come and i have to start it all over with the next agent. Im fairly certain that agents dont have authority to do anything at all, they just listen to your issue, express concern, and then say whatever it takes to satisfy you in that moment (if they can’t then they pass you off to a new agent to start from the beginning) and that’s all they can or will do. I just want the issue to be investigated by those who actually have to authority to act upon a solution(not offer up an excuse to dismiss me)

[AshleypNashville]

No this did not solve my problem. No one responded in the chat window. 

[vzw_customer_support]

We apologize for the miscommunication, AshleypNashville. We saw that we responded to you in a Private Note to address your concern. We sent you another Private Note so we can continue working on this matter.

GersonG_VZW

[AshleypNashville]

I responded to your private message on 6/10 & again on 6/11 without response. All the message said was respond to this message so we can help you so i wrote back “please help.” Please help. Please help.  

[vzw_customer_support]

Thank you so much for your patience. I want to make sure that you receive the answers that you are asking for today. I have reviewed the thread and it appears that you were concerned about account discounts? Is this correct?

If so, in order to receive an account discount, all plans would need to be on a $34.99 per month or higher calling plan http://spr.ly/6607y3wWS

Please click http://spr.ly/6608y3wWs;

Did I explain this ok?