Re: Ported VZW number out& ported back in—2 weeks later.
AshleypNashville
Enthusiast - Level 3

While that’s what im concerned about it is not what i was asking..not at all. I was told to contact about an investigation into why after porting my number out and back in *within the same billing period* why my plan was changed to begin with (making me ineligible for the discount.) 

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Re: Ported VZW number out& ported back in—2 weeks later.
vzw_customer_support
Customer Service Rep

I am glad to hear that you came back to us. I understand wanting to make sure you get your discounts. I can take a look and investigate this for you. I have sent you a private message. -Amber

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Re: Ported VZW number out& ported back in—2 weeks later.
AshleypNashville
Enthusiast - Level 3

Telling me ‘it’s too late now’ and ‘plans change’ Isn’t an investigation into this matter...it’s a dismissal. I’ve been trying to get assistance every single month for the last six months and i was told to wait and wait and wait now I’m told it’s too late? Somebody made a mistake and didn’t attach my reactivation to my existing account and I get to pay for their mistake every month? 

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