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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Porting issues
Michb111
Member

I am so frustrated with porting my number. No one warned me about how long porting takes with ZERO service from Verizon. I sit on hold for hours. I completely regret switching. I wish I would have looked on these community forums in advance so I would know how awful it is to switch to Verizon

Re: Porting issues
Tigerstep
Sr. Member

I've personally done ports to Verizon and have had the number transferred in working within the same call. You've dealt with either an unfortunate system error or people who had no idea what they doing..

All a port takes is account number, transferpin/account pin and a form that takes less a minute to fill.

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Re: Porting issues
Sassycat44
Member

I came back to Verizon, but got the prepaid account.  Since then I cannot send or receive text messages and sporadically when calling a number, i get a message that says "call cannot be completed as the called party is temporarily unavailable."  I have spent at least 25-30 hours the last 4 days with Verizon tech support and Verizon store people and no one can fix the problem.  What am I to do?????

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Re: Porting issues
vzw_customer_support
Customer Support

Michb111, yikes! We are alarmed by this post & we surely hope that you've been helped. Porting a number over shouldn't be frustrating at all. Allow us to make sure everything is taken care of. You can always check the status of your port by clicking here https://www.verizon.com/switch-to-verizon/  A port can take 4-24 business hours to complete your transfer. However, if there is anything that doesn't match (such as a PIN number from your previous provider), that can sometimes cause a longer wait. Not sure if that is what is causing the port to take longer or not. Our Port Center can be reached at 888-844-7095. Their hours are Sundays 9am-9pm CT & Monday - Saturday 7am-11am CT. Does this information help?  Alicia_VZW

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Re: Porting issues
ryanrauh
Member

I agree wholeheartedly with this user. I was in the store for 3 hours initially. Now ive talked to customer service for an aggregate of 6 hours trying to get this figured out.  It takes less time for brain surgeons to remove half of someone's brain than this is taking. And they have the gall to have their reps sell you stuff (international data, home device protection) as they take no ownership of your issue. Really regret switching now. I'm paying for a phone line that doesnt even get phone calls and wasting all my time talking to a million different reps. And instead of compensating you for all of this waste and poor service they try to get you to buy more. Not my circle of competence but please someone disrupt this industry

Re: VZW port support is useless!
dlwii88
Member

Ditto to all the above! Switched to Verizon 6 days ago and still no port or verified text! Jumped all the hoops and provided all the info requested of both carriers. Endless hours with tech support, been hung up on, no reply on chat lines, three way call and never a return call as promised! Gosh, just an simple honest answer or explanation would suffice. Why can't these companies perform a port and build some credibility for customers? I have tried to be patient and not be a a.hole and should have just spent the dollars with a better company. If I would have know this is how VZW welcomes it's new customers, believe me I would have! Ridiculous business service and maybe someday the FCC will stop this foolishness!

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