I appreciate the link and the direction. Following the recommended instruction (I was previously a Hulu subscribe prior to enrolling in this plan) I reached out to Hulu customer support as I was unable to add-on the service myself. The customer service rep told me that Verizon is blocking him from making any changes to my account, and suggested the steps I could take are:
- Cancel the bundled service through Verizon
- Re-enroll directly through Hulu
- Go back to the Verizon website and add the package back to my plan again.
I am hesitant to doing this, but if I do so I will reply with the results.
I did the same thing. But after hours on the phone with Verizon, and Hulu...here is what I was told. If you upgrade to Hulu NO ads, then Verizon does not pay the $5.99 for Hulu, and Hulu bills you $11.99/month. Why could I just not pay the $6 upgrade to no ads? Seems like false advertising on Verizon's part..I think Verizon owes me a refund of $5.99 per month to make it right.
Think I solved it. I found this in a post.
Mine was not recalculating to only $6 so I entered disney+ website and inside the account I clicked at the HULU in the "My Disney Services" and it recalculated the discount. SO I only pay for the no-ads updgrade.
CRTX, help is here as we always want to be respectful of your time as dealing with this for hours is unacceptable. Help is here. If you had The Disney Bundle through Hulu or have already subscribed to Hulu (with Ads) and used the same email address you use for Hulu for The Disney Bundle, you can sign up for Hulu add-ons at any time through hulu.com/account or via Hulu Customer Service. Your Hulu bill will be credited for The Disney Bundle or Hulu subscription, depending on the service to which you previously subscribed.
For more information, please see the link provided, reference the header, 'Existing Disney +, Hulu, or ESPN+ subscribers'. See #6. Can I upgrade Hulu in my Disney Bundle to Hulu (No Ads)?
CRTX, yes, it sounds like you have completed it properly and successfully. Thank you so much for the update and please let us know if you have any questions or concerns.
I am having same issue.
I did all the steps , after speaking to Verizon//Disney//Hulu. Cancel and purchase again with no ads. Should cost me $6.00 after Verizon reimburses me. No luck have called Verizon two more times trying to get resolved. No luck. Went into hospital for COVID. So it was on the back burner. No I am trying to find resolution again.
I appreciate your assistance.
SavdnNinesix, we are here for you and will be happy to help check on this issue with your ulu account charge. So we can help, please send us a Private Note.