What's the procedure to convert from prepaid to postpaid, while keeping the same prepaid number?
Preferable if there's steps that can be done online without calling 611 or going to a store.
As a customer myself, I realize how important it is to have the best type of service for your needs. We are here to help. You can only set up a Prepaid to Postpaid migration of service by calling our Telesales team at 800-256-4646 or by visiting one of our corporate store locations. Here is our store locator:
In order to migrate to Postpaid, our Prepaid customers must have:
Have had active Prepaid service for at least six months, pass a credit check and/or pay any required security deposit, have an active Prepaid phone number in the billing system, provide a Prepaid account security code at the time of activation, and have (or buy) e911 compliant equipment.
You can check on our current plan options using the link below:
Does this help regarding your options and the details? Did you have other questions that we can assist you with?