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Problem with service
Johnb6
Member

 

When one particular caller calls me, the call connects. I hear her fine, she can't hear me. I call her back and there are no problems. Both of us are on Verizon, both have Android phones. Problem only started this month but has continued roughly 3 weeks. I already have a  Verizon Msg: Your network ticket is NRB000010575924 . I ve been to stores and have contacted tech support. No solutions so far.

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Re: Problem with service
vzw_customer_support
Customer Support

Johnb6, we understand it is important to stay connected. To clarify, this issue is only happening with one contact? Are you having problems with other calls, texts or data? Is your device fully up to date?

 

-Joshua

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Re: Problem with service
ktmduc
Member

My wife has the exact same problem, this only happens on phone calls with one specific contact who is also a Verizon customer.  Her phone has all updates.

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Re: Problem with service
vzw_customer_support
Customer Support

Certainly a mystery but we can help, ktmduc. First, let's have your wife delete this contact from the device. Once done, please recall this number and let us know if the problem persists when the contact is deleted. 

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