Yesterday, I received a whopping bill for $559.23 for one month of Verizon
service. I reviewed the bill and immediately detected several errors made
by the Verizon Store in Lincolnwood, IL when they added my son and
dtr.-in-law to Verizon. For example, instead of putting them on my family
plan, as requested, the store rep. put them on individual plans - resulting
alone in an overcharge of over $200. In addition, they backdated an unltd.
Data plan by one month, resulting in an overcharge of more than $50. I'm
not sure whether the store reps. are compensated partly based on the number
of different accounts they create - otherwise, I have no idea how or why the
rep. made these errors. I called Verizon yesterday and spoke w/ a very
friendly agent - Barbara - after 75 minutes on the phone, the resulting bill
is now $225.43, well over a $300 error made by the Verizon Company store.
We are long-time Verizon customers and shareholders and expect better from
the Company. Thank you.