Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Promotion Complaint, Lack of Ownership, etc.
clay0708
Member

I recently switched to Verizon from AT&T. As a part of signing up and buying the s7 edge, I was going to get a free Samsung Gear S2 or Gear VR. I was told to wait to receive an email from Samsung and that it will take a couple weeks. I went to the store again a few weeks later and was told the same thing. I chat with a rep online today, and they tell me the promo has expired. I ask for $299 in store credit (value of Gear S2), and he says to call in. I call in and am told to go to the store. I go to a store and am essentially told "sorry but there is nothing we can do." Such a joke. Welcome to Verizon! Terrible customer experience.

Labels (1)
0 Likes
Re: Promotion Complaint, Lack of Ownership, etc.
sprmankalel
Leader

I believe that the terms of the promotion were outlined and there was a website that you had to visit to claim the offer. Did you not do that?

0 Likes
Re: Promotion Complaint, Lack of Ownership, etc.
clay0708
Member

I relied upon the instructions from a Verizon representative. If they are going to tell me it is my fault that their representative was wrong and I listened to him, we are going to have issues. The terms are irrelevant.

0 Likes
Re: Promotion Complaint, Lack of Ownership, etc.
flutterfly8497
Sr. Member

The terms are NOT irrelevant. We as customers bear part of the burden for informing ourselves..."trust but verify." If the rep had told you the watch would be delivered via carrier pigeon on June 31st, would you just sit and wait for that? I make a point to find out the terms on something like this so I make certain I do what is necessary to get the offer in full. Yes, the store rep should have verified what you were told if they were unsure, but you are equally responsible for making sure the terms are met so you get the deal you want. "Wait for this email" seems too easy to me.

Re: Promotion Complaint, Lack of Ownership, etc.
sprmankalel
Leader

clay0708 wrote:

I relied upon the instructions from a Verizon representative. If they are going to tell me it is my fault that their representative was wrong and I listened to him, we are going to have issues. The terms are irrelevant.

From your customer agreement:

This Agreement and the documents it incorporates form the entire agreement between us. You can't rely on any other documents, or on what's said by any Sales or Customer Service Representatives, and you have no other rights regarding Service or this agreement.


Customer Agreement | Verizon Wireless