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Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Promotion nightmare
Mystic8580
Member

Got 2 new lines with trade in and 700 off each phone. Gave me 239 credit for each, and told me I qualified for a 250 egift card for each phone. Fast forward a month they made me pay the credit back and making me pay full price for my 2 new iPhone. 

 

Customer support said by accepting both promotions it canceled out taking the 700 off each phone and the 239 credit they have.  Like what the ever loving fudge?

 

This is the shady dirt. And very deception business practice. All I want them to do is honor their agreement 

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Re: Promotion nightmare
vzw_customer_support
Customer Support

Your customer loyalty is greatly appreciated and I'm here to help  Conflicting information can be discouraging and I apologize for the inconvenience. I'm hopeful your concern has been addressed and resolved in the interim of your original post. If not, please advise. 

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