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Have a phone you love? Get up to $500 when you bring your phone.
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Promotion taken away

I took advantage of the trade-in your old phone for up to $800 towards a new device promotion.  I returned the old device in working order as they instructed me to and UPS shows it received, but now I am not only not getting the promotion, but am being charged back for it!  When I call, I am on hold forever. 1 hour 43 minutes last time!