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Promotional Trade-In Not Honored
user314
Member

There's a problem with the trade-in promotion on phones of iPhone 4 or higher for 579.99 toward an iPhone 12 series.  Today, I got an email saying it was a different device than expected--though the IMEI numbers are an exact match.  It then says "Better qualifying promotion found".  What is going on????

 

 

Re: Promotional Trade-In Not Honored
DavidV1
Member

I got the same thing.  Over 2 weeks no call back.  Good luck. 

Re: Promotional Trade-In Not Honored
9wood
Sr. Member

Few other have same problem seems common issue would call and inquire

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Re: Promotional Trade-In Not Honored
vzw_customer_support
Customer Support

Hello, user314. It's important you get the promotion that best fits your needs, and we are here to help. To clarify, did the incorrect promotion get applied to your line? CourtneyM_VZW

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Re: Promotional Trade-In Not Honored
user314
Member

No promotion was applied, original receipt at your end says expected device received and then later was change to not.  Two call ins say promotion should have been honored, first saying will be fixed in 24 hours, second saying to allow more time.  Need this fixed still.

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Re: Promotional Trade-In Not Honored
BabyJebus
Member

You traded an iPhone 4? Was the promo linked to an Premium plan?

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Re: Promotional Trade-In Not Honored
vzw_customer_support
Customer Support

Hello, we are here to help in any way that we can. Please send us a Private Note. 

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