Promotional data?
PBJ1
Enthusiast - Level 1

I see Verizon is again offering the 2GB upgrade/new line promotion they were offering during the 2015 holiday season. We have multiple lines but no one was interested in upgrading at that time. In late January things changed after my daughter and her husband got a raise. I called to see if the promotion was still running and was told it wasn't, but we went ahead with upgrades over the next couple of weeks (my second daughter decided she was going to get a new phone if her sister was getting one, I gave my old phone to my son-in-law, etc., etc.). By the time we were done we have three new phones on the account and one new line of service, which I figure would have been worth 8 GB a month under the promotion.

Unfortunately I called and the agent told me Verizon can't retroactively add the promotion because we happened to do it during the 4-6 week window when they weren't offering it. I'm very disappointed. I could understand if the promotions were months apart and we missed it, but really, a couple of weeks? I pay $2500 a year for service alone and they can't throw me something?

Incidentally we're still on a 15GB for $100/month More Everything plan but I'd gladly switch to the XL plan if it meant I could get 20GB for $80 (12GB plus 8GB promotional). Otherwise, with the $5 extra per line fee of the new Verizon plans, the new plans would literally end up costing be more for less (7 lines x $5 + $80 = $115 for 12GB).

Is there a Verizon agent who can help me out? Thanks.

Labels (1)
Re: Promotional data?
naansalad
Specialist - Level 3

if promo didn't start the time you did upgrade or add a line then no you cant get that promo ...no one know when promo can start until its disclosed publicly ....