Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Proof of Payment
CellphoneUser2020

I received 3 telephone calls today from Verizon from a phone number I cannot call back.  

My records and Verizon's records differ. I show that I have paid my cellphone bill and they do not. They are threatening to shut down my cellphone service.  I have asked what they will accept as proof that I sent them the money and they have yet to respond.
 
I tried to call 611 and spoke to someone in the Philippines who can only set up a payment plan which will only result in an overpayment or threaten to turn off my service.  This seems like  scam.
 
I have contacted the FCC and our local consumer protection agencies. and of course my bank.
 
But hoping that I can get some help here.
0 Likes
Re: Proof of Payment
Tigerstep
Sr. Member

If your My Verizon account shows a payment, that is what their system gets info from.

Check that. If that says you owe nothing, then it's not Verizon who is contacting you.

0 Likes