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Purchased new phone but can't get SIM card
K2AAE
Member

I wanted a second phone so I purchased one, it needs a SIM but Verizon will not send one since the phone is not registered on Verizon... I thought I was speaking to someone on drugs because they didn't understand I can't register the phone without a SIM card!

Two customer service personal, the first one insisted I didn't need a SIM card, to just use the one out of the existing phone, I could not get her to understand the concept of a 'SECOND' phone. I pay Verizon $$ every month for this?

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Re: Purchased new phone but can't get SIM card
acraftylady2
Sr. Member

Do you have a verizon corporate store nearby you can walk into?

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Re: Purchased new phone but can't get SIM card
K2AAE
Member

60 mile drive to the nearest Verizon franchise where the employees are trained to use Jedi mind control, you pay $30 for a SIM and don't mind it until the next day...

I surfed around trying to find a SIM: Nano/4FF NFC (Android) SIM and all I could find had 12~14 day delivery starting at $4.95 to $20 for a $0.50 piece of plastic that only works with Verizon and requires an active phone plan with Verizon. Why am I fighting with Customer Support at Verizon to get one?

Update: I found a SIM: T-Mobile two day shipping, $15 unlimited Talk/Text and 5G support!

 

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Re: Purchased new phone but can't get SIM card
acraftylady2
Sr. Member

Wow never had to pay for a sim from a verizon corporate store, weird. Couldn't pay me to try t-mobile again, worst experience ever in my area.

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Re: Purchased new phone but can't get SIM card
vzw_customer_support
Customer Support

acraftylady2 We are happy to share our store locator with you. Please be sure to see the code to confirm it's a corporate store. 

https://www.verizon.com/stores?adobe_mc=MCMID%3D06139514486160391333928059036281260677%7CMCAID%3D306...

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Re: Purchased new phone but can't get SIM card
vzw_customer_support
Customer Support

K2AAE I'm sorry you are having a problem with the new line. We have two options, you can go to any Verizon Corporate Store to get aa SIM card. The other option is to add the line and order you a SIM card. 

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Re: Purchased new phone but can't get SIM card
vzw_customer_support
Customer Support

K2AAE, we always want you to get the right support and do have the option to ship out a Verizon SIM card without switching to another carrier. Please contact us at 800-922-0204 for further assistance. Thank you.

 

 

AlanS_VZW

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Re: Purchased new phone but can't get SIM card
K2AAE
Member

@alans_vzwI talked two customer support personal, the first one insisted that I drive for three hours to a Verizon Store and would not deal with the fact of my lost productivity (I'm not paid to drive around during working hours) or fuel cost. In frustration she told me she was not a 'prepaid' customer support personal and someone else will have to deal with me. The second Customer support regurgitated the same 'Visit a Store' line.

In my frustration I purchased SIM from T-Mobile along with their $15 month unlimited plan, after getting hung up in shipping by UPS it arrived, I inserted the SIM into phone and the Samsung Galaxy Note phone became a T-Mobile working phone with coverage in the 300 mile area I cover. 

" get the right support " should have happened when I called the first time, I explained that I was giving my old Galaxy Note 8 phone to a neighbor that had a Verizon phone already but his SIM was a Galaxy S4 Micro(3FF) SIM so I couldn't use it in the Note 8 4FF/Nano SIM, I needed to go online and setup his account then switch phones, it seems he has never used a computer or setup his voice mail since he purchased the Galaxy S4. The neighbor refuses to 'visit' the Verizon store, something about his treatment when he picked up the Galaxy S4 in 2013, he is 82.

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