Hello everyone. I need some information from either a Verizon support person or just a regular customer who may have knowledge about my issue. Well, I ordered a new cell phone before my upgrade eligibility, and I had been told I would be able to pay for this phone on a payment plan of several months versus paying the full $400 at one time, but I've been billed for the whole amount of the phone plus my current service bill. This bill was due on the 11th; today is the 14th. I was told by Verizon rep. that I have to be 10 days late before the financial department will even work with me in setting up a payment plan. (There is no way I can pay this full amount right away). The thing is, I've heard that Verizon will only set you up for 2 payments, but I will need to have a payment plan of at least 4 payments to get this paid...Well, my future bills will be adding into the balance and I will incure late charges too..plus I don't want my service to be interrupted! What I wish Verizon could do is put the charge for the phone on a separate bill and allow me to make payments, and let me pay my monthly service charges on time...Does anybody know if this is possible or what my possible solutions could be?? I regret ordering the phone before my upgrade date. This is all my fault, but I'm hoping that the company is sympathetic or understanding enough to help me out. thank you all very much for great answers...
Hate to tell you but Financial can't make payment arrangements for a balance that includes billed to account equipment. It's the price you pay for having an option to not pay for the device upfront.
My sincere apologies for the issues at hand. We always want to have the best options available to all of our customers. My utmost apologies that your equipment charge is unable to be split into multiple payments. If billed to your wireless account the full balance would be due on your upcoming billing due date. However, we do offer the opportunity to separate this into two payments. For further assistance please reach out to our Financial Services Team at 866-266-1445. We look forward to hearing from you soon, thanks!
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In reply to your reply: I will be unable to make my bill payment in two payments. Since this is the case, what will occur? Will you guys disconnect my service? If so, I won't reactivate it and I'll just take an early termination charge too. I just filed a Chapter 13 Bankruptcy and I'm within the time period to add creditors, so I'll just add another...Verizon wireless. I hate to do that because I love my service; it's awesome. I love the phone too. If you guys don't want your money in four payments, I hate to say this, but you won't get any money at all. I'm sorry. Thanks for your time.
Hey there amdove28,
I'm sorry to hear about your current situation. In this situation you would have to reach out to Financial Services at the number Matthew provided in order to make payment arrangements.
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