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REPORTING OUTAGES
Pinktailfeathers
Enthusiast - Level 1
‎08-10-2015 11:15 AM

No service for an hour now. The help on the VZW site is awful...how am I supposed to call and report an outage when I HAVE NO SERVICE? So stupid!!!

Lindale Tx

75771

FIX IT NOW!!!

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Re: REPORTING OUTAGES
AnthonyArmato
Contributor - Level 1
‎08-10-2015 11:22 AM

Live Chat ? A Landline ?

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Re: REPORTING OUTAGES
Ann154
Community Leader
Community Leader
‎08-10-2015 11:33 AM

Use social media like Twitter, Facebook or Google+?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: REPORTING OUTAGES
Whitman48
Newbie
‎08-10-2015 01:52 PM

All Verizon phones are out in Tatum TX It just says no service!!!!!

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Re: REPORTING OUTAGES
jdees09
Enthusiast - Level 1
‎08-10-2015 02:16 PM

Experiencing outages in Overton, TX as well. I and many family members can't call or do anything.

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Re: REPORTING OUTAGES
josher
Enthusiast - Level 1
‎08-10-2015 02:38 PM

We have no service in Lindale, TX.  I can't call out to place a notice of service outage.

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Re: REPORTING OUTAGES
Loquat
Master - Level 1
‎08-10-2015 03:12 PM

If you can still access the internet and have Twitter...in my experience, the VZW reps are pretty responsive and resourceful...more so than live chat...again, this is just my experience.  Fingers crossed that you get service back ASAP!

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Re: REPORTING OUTAGES
823caleb
Enthusiast - Level 2
‎08-10-2015 04:36 PM

Keep a land line.  I believe it is necessary when you get such poor service from Verizon.

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Re: REPORTING OUTAGES
Loquat
Master - Level 1
‎08-11-2015 02:50 PM

I've come to rely so much on my cell phone that I've eliminated a land line.  I only know if very few family members who still have one.  I guess if you live in an area that has poor reception then a land line would be necessary...

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Re: REPORTING OUTAGES
vzw_customer_support
Customer Service Rep
‎08-13-2015 03:09 PM

Hello Loquat. Help has arrived. I regret to hear of the service trouble you've been experiencing. Are you still having issues at this location, or has since everything been resolved? Please keep us posted. Thanks in advance.


KristieQ_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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