I did not activate call forwarding.
I have an LG V20
Using WiFi calling. Incoming calls receive a message stating that there are restrictions on the number. Outgoing calls, I receive a message stating that there isn't enough money but, I have auto pay and it's paid through the 22nd of this month.
I have not recently switched phones, plans or made any other changes. I spent a few hours on the phone this morning with five different agents. I was finally making headway with the last agent when the call got dropped.
I'm so frustrated!
Mmm47, we thank you for those details and I apologize for your inconvenience. Your account's service concerns are our concerns too. Let's dig even deeper into this matter. Verizon takes protecting our customer's personal and account information very seriously. Since we will need account-specific details from you, we’ll need your permission to gain access. Please check your Inbox as we’ve sent a Private Message to you regarding on this topic:
We look forward to hearing from you. - RobertC_VZW