Being able to hear your loved ones' voices during this difficult time is crucial, Karen2911. Let's take a closer look at what's happening in your area. Please describe your experience when you try to place a call. Are you able to receive calls? Are others in your area having the same issue?
Thanks for reaching out Karen2911. I am sorry to hear about the issues you are having. Don't worry we will get you up and running as soon as possible. How long has this been happening? Do you know other Verizon users with this issue, near you? RosanneM_VZW