On the contrary, raebell is probably the first case I've seen of someone claiming to be "loyal" on this forum and using it correctly. They want to stay with Verizon DESPITE the issues they are having, and are upset that Verizon has offered two options, the less expensive one being to leave. They *want* to stay. That is, by definition, loyalty.
Unfortunately, I highly doubt you will find anyone willing to discount the network extender. In call center lingo, discounting the network extender impacts that supervisor's equipment discount discounts per unit, a statistic that is hard to recover from because customer service simply doesn't order much equipment. Waiving the Early Termination Fee is just a credit, something customer service does all the time, and it's fairly trivial for a supervisor to ameliorate the "extra" credit against their average credits per call statistic, given that they take thousands of calls a month.
I agree it's completely ludicrous for the supervisor to be incentivised to make a decision that costs VzW a lot more (the ETFs) than a similar decision that costs less ($250 discounted from the network extender). But that's call center politics V_V
Thanks for your response! It helps put the whole issue in perspective. I came on here to merely voice my disappointment in Verizon, not to hear some of the other comments on here. However, your explanation makes complete sense. I just truly feel bad leaving Verizon. I can get a house phone, but what is the point then for paying my monthly Verizon bill when I am now only going to be using it for the internet? I can get a different carrier for that or just use my computer.
Start a new topic or ask questions in the open forum.
