This is the worst customer service experience I have ever had in my life. I am continually overcharged on my bill MONTHLY. Now the bill has become insurmountable and I will no longer pay RIDICULOUS OVERCHARGES. I want out of my contract immediately and will be switching. Unless Verizon can find a way to bring down these unfounded charges there’s no reason to stay. Absolutely unacceptable.
This is not the experience we want for you Aisokea. We want you to be happy with your experience with Verizon. We certainly do not want to lose you. I will be sending a private message to continue, thanks.
-Rosie
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