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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Re: ONLINE WIRELESS AGENTS ARE LIARS! READ AND FIND OUT!
ForestWalker
Member

I completely agree. Ever since the COVID outbreak and the closing of multiple stores I went online to handle a return. One agent said that the return policy of 14 days has been extended... she lied.... I called again and another agent said they will process my return and will send me the return shipping label by the next day... 2 days later, no label... lied again... I am going to quit Verizon. They are not customer focused. 

Re: ONLINE WIRELESS AGENTS ARE LIARS! READ AND FIND OUT!
vzw_customer_support
Customer Support

We would never want to lose you and want this resolved ASAP.  A private message has been sent to assist you further. 

SeanC_VZW

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