Re-adding Companion Palm Phone

[Tamberine]

I had added a palm companion phone a year or so ago and  after a while I cancelled the service and  I paid the phone off. I wanted to re-add the phone and I have tried to 3 add 3-4 times and have spoken with numerous agents that either have no clue what is going on, disconnected the call or tells me there is no order placed for a new line. One told me to reboot my phone and she would call me back to finish and now the phone is initializing. I am getting emails stating I added the companion phone and what the bill will be, however it is not listed as a device on my account and the phone is initializing. I can’t get past the initializing screen so now the phone is a paperweight. I reached out to Palm that told me how to hard reset the phone through the bios but that does not work. I need to know what is really going on with my account and if it’s impossible to re-add this phone to my account. Is it impossible to re-add a Palm Companion phone since the sim is built in? I am beyond frustrated with how many people I’ve had to talk to on chat and over the phone. 

[Tamberine]

Tried to edit my typos but there is a time limit LOL 😝 out of all the times to frustrate me hhaha 

[vzw_customer_support]

Tamberine, thank you for reaching out to us. It's so cool that you still have your Palm companion phone. I'm sorry to learn that you're having issues activating your device. However, there's no need to despair because I have exactly what you need!. In the following link you will get step by step instructions, and even a video, that will guide you with the device activation. Please give the steps a try, here's the link: https://www.verizon.com/support/knowledge-base-223358/

~Pam

[Tamberine]

It was stuck on initializing.  I had to take the SIM out which you’re not supposed to do on this phone but didn’t have a choice. I’ve since decided not to add the line due to the issues with the phone and no one being able to help me after the dozen people I’ve called 

[vzw_customer_support]

We apologize for this inconvenience. We sent you a Private Note so we can continue working on this together. 

-Gerson