I am currently living in Spain. The day I left the United States I suspended my service for 90 days. I contacted a Customer Service Representative named Israel in his office in Texas on September 22nd, 2014 to inform him that I would in fact be gone for 1 year. He informed me that under normal circumstances a Verizon Wireless client who does not qualify for military leave suspension can only suspend his/her phone for 180 days of a rolling calendar year. HOWEVER, he then said that there is a loophole so that after the 90 days of the first suspension have come up, he will manually re-suspend my device for "lost/stolen" reasons until I return, thus not having to pay my bill while I'm away and simply extending my contract with Verizon. I have no way to contact this representative because the phone number he gave me only gives me the option of calling on my mobile device (which is suspended...) or using Live Chat (seemingly not available). What can I do. Supposedly my phone is going to reactivate tomorrow and that is absolutely unacceptable considering I was told by an employee of Verizon that my phone would be suspended for the duration of my trip. I am furious and demand answers. If anyone can help or speak on this matter it would be much appreciated.
no you can only do the 180 days a year. You can howveer report it lost stolen and it will go for 30 days without billign however you would have to call every 30 days. i do not believe a rep could jsut go into yoru accoutn every 30 days and resuspend as lsot stolen. Looks like you were given some bad info
Thank you for your response. So, are you saying that I can manually report it lost/stolen every 30 days for a full year? Or does the limit of 180 days still apply? I know it sounds strange that he would promise to re-suspend the account but that's exactly what he said. Do you know if there is anyway to contact a specific customer service agent?
I dont knwo if technically you can suspend service lost stolen every 30 days, but from what I read you can report a phone stolen as many times as you want. so in theory yes you could do it every 30 days. I do not know if agents have direct numbers or not
Okay. I just got a bill that said they were going to re-activate my account tomorrow. From the "My Verizon" page can I manually re-suspend my phone for either another 90 days or for 30 days due to "lost/stolen" purposes? Or, do I have to call someone? Do you happen to know? Thanks for your help again.
if it gives you the choice of 90 days without billing and worry about it again in 90 days just make sure it says without billing
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