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Received a letter from Verizon saying my account was hacked
sksvlad
Member

I got an official looking letter saying my account was compromised and it was temporarily blocked. I have a Kyocera flip phone and do NOT use it for any web operations, it is not connected to any of my bank accounts etc. I never use it to shop online. I do use a different laptop to pay the bill online. I checked my account activity and did not see anything threatening. So what does this letter mean?

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Re: Received a letter from Verizon saying my account was hacked
vzw_customer_support
Customer Support

Hello sksvlad, 

 

I regret to learn about the letter you received. We all receive spam calls and messages, but a letter is different. I'm sure I can help. Because I would have to review your account details, be on the lookout for a Private Note from me, so we can continue. 

 

ChristinaB_VZW

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Re: Received a letter from Verizon saying my account was hacked
sksvlad
Member

Would you like me to post the letter here? It only has my name.

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Re: Received a letter from Verizon saying my account was hacked
Ann154
Expert
Expert

@sksvlad wrote:

Would you like me to post the letter here? It only has my name.


No. Don't post any personal information on this public forum. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Received a letter from Verizon saying my account was hacked
vzw_customer_support
Customer Support

sksvlad, your account security is very important to us and we do not recommend that you share this letter on this platform. We have sent you a Private Message to further investigate the details. Please respond to that message. Thank you.

 

SylviaT_VZW

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