First the Verizon automated system is awful, there’s no means or reaching a human that can address your issues.
I totally depend on my cellphone and where I live, in Stroudsburg area of PA I’ve had relatively consistent IK service until now.
the signal strength within my home has been pretty much a steady 2 to 3 bars but the last few weeks I’ve been experiencing dropped calls I just realized that the signal strength has been jumping between 0 and 1 how do we reach someone?
I fed up up the lack of persons and the ridiculously high bills
why should we remain your customers
You will get no help from Verizon. I live in a rural area and when we joined Verizon it had excellent service. (3G) Then in the last year, they dropped all 3G tower coverage opting for 4 and 5G. Whenever, I called, they acted like it was my phone and had me go through all the hoops rebooting, etc. Sent me a network extender. Did nothing. I can't even use my phone in my house without wifi. When I finally got to speak to an engineer, I was told that there were significant gaps in cell tower coverage and I would never have decent service. Personally, I think Verizon is discriminating against rural areas while charging premium prices. I am looking for other options. Good luck!
At least it seems that your Wi-Fi signal is capable of making calls
i have Verizon DSL with a max speed of 4 which mean usually below 4 so calling via Wi-Fi is out of the question for me
Reaching out to Verizon only meets with reps trying to sell you an unneeded and even more expensive service plan and always blaming the customer’s phone even if it’s relatively new
We can assure you that we are here to help. Does this happen only in that specific area? Are all your service impacted (calls, text and data)?