So here is my issue - any help on how to resolve is appreciated! I have been a customer for the last few years and have enjoyed my service and the customer service I receive from the store location, phone, and chat. I have a coworker who was trying to decide which company to go with and end her current prepaid service. I told her that I did receive fairly decent coverage (cell service in our new building is horrible - for all carriers), and because I had just gone into the store to upgrade and there was a great deal going on - she decided to go based on my referral. She even had to call me from the store to get the referral entered correctly on my end - so I had to get the info from a store employee. I just checked yesterday and found out the referral was denied. So began the run-around. I first chatted on the IM group and received a number to call. Called this number (866-845-6334) and found out it was no longer in service - WHAT?? ha ha... Next I called #611 and the CSR was not sure why I was denied and was told to call 888-897-3927. Called here and was told that I could only talk to them if I was actually issued a card. Back to #611 - this CSR was able to find out that the reason for denial is because my coworker and I receive a company employee discount. This CSR rep also said there was nothing they could do and when I asked who could I talk to - she said to email corporate.
So my question is every time I spoke to a CSR or a store employee and was told to make sure I send in my referrals - for what? What is my incentive? The employee discount - while nice, is something that is available with other carriers. So why send my referrals to Verizon? That is my question.