I am so frustrated with Verizon at this point, and I'm advised that there is no one available to chat....try later.
In March we upgraded our phones, and while at the Verizon store, the rep sold us on the idea that we could save $40/month by porting over our land lines from Comcast, which has a marketing agreement w/Verizon. There were so many missteps- from misinformation, to no contact, to porting issues, to equipment problems, I can only summarize by saying it was certainly not "seamless" or as promised by the Verizon Rep.
In short, after paying the $70 activation fee for two lines and suffering through the screwed up porting protocol, the "new service" cost us $28/mo MORE....a $68 difference from what was promised! The reason: The Verizon Reps failed to understand that when you break the Comcast Triple Play by switching land line phone service - even to partner Verizon- the Comcast service charges revert to a la carte, not to any Double Play package. This was verified by no fewer than 3 Comcast billing specialists. Additionally, the Verizon Rep failed to mention that the new Verizon Home Connect service was incompatible with my home security system. That would've been nice to know.
After receiving my first Verizon Invoice without all the new equipment, phone upgrades, partial month charges/refunds, etc. I returned to the Verizon store with the original worksheet with the Verizon estimate of saving $40/mo. AND my most recent Comcast and Verizon bills. I also returned the Jetpack which never worked, and advised Verizon that based upon their misinformed 'sell' of $40/mo savings actually costing me $70 in activation fees and an additional $28/mo over what I was formerly paying, I would be reverting back to the original relationship of Comcast for the Triple Play and Verizon for the wireless cell hone service.
My latest bill shows that Verizon - which based my sale on misinformation - or ignorance- charged me $160/line for "early termination" of that portion of the service THEY screwed up! AND, they are still charging me $20 for a non-working Jetpack I returned to the store in June. I am so angry right now I can't even talk to a Verizon rep even if they were suddenly available.
Dennis, Tacoma, WA
>>Personal information removed<<
Message was edited by: Verizon Moderator
The only solution to this is to stop letting the wireless companies subsidize our phones. A lot of these headaches would go away if we paid full price for an unlocked phone and only had month to month contracts.
As long as they subsidize us and we lock into 2 years with them, they can do pretty much whatever they like.
Think about it - if we could go somewhere else every month - wouldn't they pay more attention to the service they're providing?
I know the phones are expensive, but maybe we should keep them longer?
The newest features now are "face recognition" I don't need my phone to recognize my face. OMG.
I'm going to save up enough money during the next 2 years with verizon and buy an unlocked phone and be free.
I hate what the wireless companies are doing to us. They're making billions every quarter, only because we let them.
And don't forget sales people are sales people. The person at the Verizon store is no different than the person at the car lot. They make you think you're getting a deal, but you're not. If you were they wouldn't be in business.