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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Remove Negative Mark from Credit Report
Chasross
Member

When I merged/joined my spouse’s Verizon account, I no longer had access to my Verizon app. I never received a bill or a phone call. 

1) I should’ve never been sent to collections. 
2) I paid it in full upon the discovery on my credit report. 
3) Verizon confirmed on a recorded line it would be deleted within 30-60 days since June. 
4) I still am a valid Verizon customer. 

I called every number mentioned-below and spoken to those names mentioned. They all have given me the run around saying to call another number even when the number they’ve told me to call, is the number I called and got them on the phone.

866-266-1445

Spoke with Queenie

7/25 at 2:36

 

877-230-9104

Order Review Team

 

800-852-1922

Recovery Collections

Alysia -9/25

Agent#8452

Need to call 866-451-1237

800) 852-1922

 

IC systems

800-279-1783

Confirmation #15007096

Verizon

Call to speak to recovery department for update on bill and credit report

Paid on 6/8

 

Called Dave at 6/23

Verizon

Called  Kevin Ponte 6/23

Supervisor 50049 ID - To call Verizon for credit report deletion.

800-837-4966

Acct # 052548945500001

 

30-45 days after paid in full status it will be removed.

July 25 if not call back

Antony Rivas

(866) 858-2784

 

Merged date was mid January

Call back on August 8, 2022

Wagner

800-852-1922

Still am being told the same thing to call here to call there. No one helps!

I’m leaving to T-Mobile. 

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Re: Remove Negative Mark from Credit Report
vzw_customer_support
Customer Support

Thank you for contacting customer care in Social Media.

 

>Cintya

0 Likes
Re: Remove Negative Mark from Credit Report
Chasross
Member

apparently, I’m not the only customer to have gone through this devastating ordeal. 

0 Likes