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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Reporting Dead Zone?
Atrus_SS
Member

Hello - I am a long time Verizon customer, and have a consistent issue where I drop service in a spot on my twice-daily commute. Occasionally, I'll skate though on 3G, but typically I drop to no service for a good mile. 

 

The issue occurs at Buell Road and Rochester Road (I am typically heading north-south on Rochester Road) in Oakland Township, Michigan. The ZIP code is 48363.

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Re: Reporting Dead Zone?
vzw_customer_support
Customer Support

Atruss_SS, I know how important it is to stay connected at all times. Especially while traveling. I would be just as concerned over this trouble area/ dead zone. Let's figure out what is going on. 

 

First, please know that we truly value you as such a loyal customer. 

 

When you say no service, are you trying to use text messages, apps, calls, navigation, etc.? When did you start noticing these issues? Based on the location you provided, the closest tower is just over 2-miles away. This could be part of the problem. Is this the only area that you're having problems?  

 

VanessaS_VZW

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Reporting Dead Zone?
Ezmerelda77
Member

I just spent a week on Sanibel Island 33957, It seems that the entire island is a dead zone.  I was able to get two bars of 4G but mostly only 3G when I was there.  Please look into why this is a problem in 2020. 

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Re: Reporting Dead Zone?
vzw_customer_support
Customer Support

Hello, we don't see any outages or alerts in the area. When will you be back to this location? How were your services being impacted (calls, texts, data)?

 

UbaldoJ_VZW

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