Request service/signal analysis for an area
hyyperlite
Enthusiast - Level 1

I'm wondering if there is a way to request that a particular area be considered for having service enhanced, and additional tower, small cell, etc?  I moved to South Carolina (29485) recently and signal in my neighborhood is extremely weak and we had become used to excellent service where we used to live.  The High School, "Ashley Ridge" nearby has no signal whatsoever inside and once in awhile a text message or call can go through from outside the building but zero data.  (This is well known to everyone who attends the school and I've verified myself with an S8+, 2 iphone 7 and an iPhone6.  The school is 2500+ students.  Is it possible to get at least the school to be considered for some type of small cell service or something?

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Re: Request service/signal analysis for an area
vzw_customer_support
Customer Service Rep

We always want our customers to have great service with us, hyyperlite. We certainly want to help in any way we can.

Please keep in mind that most schools can have service issues indoor if the school is build with brick walls, cinder blocks, and/or concrete blocks. Also, it is very common for school building to be built with fire wall materials that have metal in-bedded within them.

All these factors can definitely block or absorb our signal, so that there is little or no service around the building. Everything looks good for our service in that area with no reported network issues.

What signal do you get with us at your home? What issues are you having at your home location: calls, text, data?

StevenG_VZW

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