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Restocking Fee
McCloudBailey13

I am a HUGE blockhead and accidentally ordered the wrong iPhone!! ((I wanted the 8, not the 8+)) And was wondering if there was any way to avoid a restocking fee, because $50 dollars is is a crazy amount for a fairly broke twenty year old who just paid all her bills! 😭 I’m not even planning on opening the box for the phone, just a switcheroo. Anyone get lucky with a switch?? 

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Re: Restocking Fee
vzw_customer_support
Customer Support

Good afternoon to you! After reviewing the information you've provided in your post and as a valued customer, we certainly want to do everything we can to assist you in avoiding a $50 Restock Fee to your account. We've noted your reference to having ordered the iPhone 8+ instead of the iPhone 8 (In error). We also understand how vitally important it is to keep costs down. You're to be commended for paying all of your bills. I've got two twenty-something-year-olds who are learning how important this is since they've left "The nest." There is an option to help you avoid incurring the Restock Fee by utilizing Verizon's Sealed Box Waiver. New devices that have an intact seal sticker that shows no tampering or is in original shrink wrap and is returned within the 14-day Worry-Free return period can utilize the new-in-box return flow. This automatically returns devices into new in-store inventory while waiving the restocking fee. Please keep in mind that if the device is removed from its box and packaging, Verizon will not be able to re-sell the returned device as new to our customers. The key here is to not to open the box when you receive your new device. This will allow you to return it within Verizon's 14-Day Worry-Free Guarantee grace period to exchange it for the device you'd like to order and avoid incurring the $50 Restock Fee charge. If this option works best for you please ensure that you have the purchase receipt for your device when you visit any of our corporate store locations to exchange the device. You can locate the closest Verizon corporate store near you by visiting our website at http://spr.ly/6609117ic. You also have the option to cancel your pending order (If it hasn't been delivered yet) by contacting our Customer Service team at 800-922-0204 or you can refuse delivery of the package upon its delivery and it will be returned to our warehouse via FedEx, UPS, or US Mail. Once the equipment has been returned to our warehouse and you'd receive a notification confirming this and you'd receive a refund for the returned device. Which option works best for you? -RobertC_VZW

 

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Re: Restocking Fee
Bjramos84
Member

So I ordered phone online never been an iPhone user so didn't know the difference. After some research I found this phone was small so I knew not to open box if I wanted fee waived well I take to corporate store in Hanford ca an employee name Tiffany opens my box an begins to turn on I explained I was going to return an she laughs an said oh well we have to charge u the restocking fee I haven't even had service a month an they won't return for iPhone 7 Plus without charging restocking fees why should I pay when the employee at the store opened box if this is how your services are I will go back to att an Samsung phones cause I would have had this issues addressed already an I just want to go and do even swap out for iPhone 7 Plus I have the 7

Joel Ramos
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Re: Restocking Fee
vzw_customer_support
Customer Support

As a valued customer, we certainly want you to be completely satisfied with any device you've purchased from Verizon. We're sorry to hear that the iPhone you chose is too small. After reviewing the feedback you've provided here about the experience you had while attempting to return/exchange the device at one of our corporate stores, I personally apologize to you. Our store personnel would normally ask our customers if they intended to return/exchange a device without opening the package, as doing so would result in our customers incurring a $50 Restock Fee charge. This is certainly not the experience we ever want for you and I'd feel the same way too if this happened to me. As a friendly reminder, Verizon offers a 14-Day Worry-Free Guarantee grace period for equipment returns, exchanges, and/or refunds. You can view this information at http://spr.ly/66071XaCU. However, this process would be negated if the equipment box is opened and if you've had the device longer than 14 days. We'd certainly regret losing you as our customer and we'd like to assist you in investigating this matter. Since we'll need account-specific information from you in order to initiate our investigation, I've sent a Private Message to you on this topic so please check your Inbox

 

http://spr.ly/66081XaCq

 

We'll look forward to hearing from you soon. - RobertC_VZW

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Re: Restocking Fee
Bjramos84
Member
Ok so today I went to return the phone m to get a new one the iPhone 11 well I had a 600 credit limit so I went with xr well the guy at some dang store told me I’d have to pay full price because my balance is zero I’ve never in my life had such a bd experience like this how is my balance zero when t first for iPhone11 I had to pay an extra 100$ to get it didn’t have that much so went with cheaper one the xr well ya then I call an I’m beyond mad I’ve spoke with so many reps who told me I’d have no issues returning it as it was bought in holiday sale I want this
Fixed I was gnna pay restocking fees an all but now I’m ready to go back to metro where thy help how am I stuck with a phone I dnt want or like an can’t even return it this is insane an bad customer service please fix issue or I have no choice but to go back to my old provider an void this contract
Joel Ramos
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Re: Restocking Fee
Tigerstep
Sr. Member

You can't blame CS for your own credit.

You already did the credit check for service taking the hard inquiry. Letting the loan default will only damage your credit more. There's not even much of a difference over the XR and 11.

A wiser idea would be to take the oportunity to build up your credit and switch after your 2 years of service.

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Re: Restocking Fee
Gwingate7
Member

I purchased a Note 10, where I received it there were no security stickers on the box. But to be honest oh, it did not give me any concern, However after setting up the phone I realized that the battery was discharging at an alarming rate. I contacted Verizon, and they told me they would send me out a new phone. However they're also now telling me I need to pay for a restocking fee. This is crazy, this was a damaged phone and yet they want to restock it.

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Re: Restocking Fee
vzw_customer_support
Customer Support

Gwingate,

We're sorry to hear you were having troubles with your new device, and we can relate ho how you feel about additional fees. Did you exchange for the same exact make, model, color, and memory?   KatiM_VZW

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Re: Restocking Fee
Blakesqueen2019

I just want to say to the service representative whom replied to this message that your response was very rude and I don't think that you should be so harsh and insensitive when dealing with a customer . There were much better way to handle it . You should be ashamed of yourself

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Re: Restocking Fee
Missourimom
Member

So in other words you cant waive fees if box is opened and device is examined.  That's not fair, especially if you are ordering another phone from Verizon.  Also,on top of that there is another $35 activation fee. I'm doing my shopping on Best  buy  from noe on

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