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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Retention / Credit Center Complaint

March 11, 2019

RE: accts #  [removed]

To Whom It May Concern at Verizon:

I am not happy with Verizon Wireless.  I previously had an account with Verizon acct# [removed], and it had gotten disconnected, due to my fault as I have medical issues.  Well on In January, I called and paid $5494.36 confirmation # [removed], then I got a new acct# [removed]. I had Verizon for so long before.

I was told that on the day I activated my new acct that they could transfer everything, the bill pay and everything I had from previous acct.  I tried to go and do a bill pay for a new tablet but was informed I needed to contact customer service.

On Saturday, March 3, 2019, I spoke to a Jason, and he notated the acct very well and indicated after over an hour on the phone that everything would be fine and that I would need to contact Verizon on Monday as the Credit department / retention center was already closed. 

I called back today Monday, March 11, 2019 and talk to a David who transferred me to Ashely, whom she indicated she couldn’t hear me and hung up.  I called right back and spoke to a Michelle, and she even stated that everything was all good and that I could go into the store and be able to do it.

I spent over 2 hours in Verizon today, just getting the run around. I have all the calls recorded and can send them and I am not happy with the customer service I was provided on the phone. I have always loved, and I mean Loved Verizon, but after today, I am so disappointed with Verizon. I really don’t want to get rid of Verizon, but I don’t think this was very good to your customers.

I feel it was run around after run around. I felt like no one or any of the departments could careless or that all departments are on different pages.  All I wanted to do was get a new line, with the new tablet, to just do a bill pay every month.

If you add up the time on the phone and the time at Verizon, it was over 4 hours.  Do you think that is good customer service? Do you think being told I can do this, and my services would be fine to then being told differently, is good customer service?

I would really appreciate a phone call [removed] or email back.  And a resolution to everything I have had problems with.

Thank you,


Content modified as required by @verizon_wireless_terms


Re: Retention / Credit Center Complaint

i have the same problem with verizon its like pulling teeth to get them to credit your account i have been told 3 times that i would see a credit now they owe me $60 and another $30 everytime i talk to some one they say it will be on next bill i call every sat i wont give up.

Re: Retention / Credit Center Complaint
Sr. Member

All you're doing is making other customers wait longer to get help. Stop holding up the queue and wait till your bill prints. If a credit is not on it, then you get to call to complain.

Re: Retention / Credit Center Complaint

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

Re: Retention / Credit Center Complaint
Customer Support

Oh no, we certainly don't want you to have the experience where you aren't getting promised credits, btdeanverizon. While the credit may not appear until the next bill cycle, we're happy to take a closer look at this with you. Please respond to the Private Note we have sent.