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Retrieve an old VM
debthomas64
Newbie
‎11-05-2017 03:28 PM

My mom's voice mail just got updated and she had a VM on her old account that I need help in retrieving.  My father passed away and she kept his old VM. Please help! Her new one is set up and I don't know how to get the old VM's back.

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Re: Retrieve an old VM
deloused
Master - Level 3
‎11-05-2017 08:39 PM

Voicemail Service To Be Updated | Verizon Wireless

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Re: Retrieve an old VM
vzw_customer_support
Customer Service Rep
‎11-07-2017 03:48 PM

debthomas64, we certainly want to make sure that we do everything that we can to get those messages back for your mother. What is your mothers city and state? When did she get the update to her voicemail?

 

NicoleT_VZW

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Re: Retrieve an old VM
debthomas64
Newbie
‎11-07-2017 04:32 PM

She lives in Bluff city TN.. she lost dads voicemail about two weeks ago. She would save it every week because she said the VM would tell her it was going to be deleted.

Thanks for any help you can offer.

Sent from my iPhone

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Re: Retrieve an old VM
vzw_customer_support
Customer Service Rep
‎11-09-2017 04:40 PM

I'm so sorry to hear she lost this voicemail, debthomas64. I would be happy to look into this and see if it can be retrieved. I will send you a private message. Please reply to that.

JoeL_VZW

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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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