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Retrival
SS2140
Member

I have a phone that was returned to the Ft Worth center in error and I need to retrieve it.  How do I do this???  I have tracking and received date and information. 

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Re: Retrival
Tigerstep
Sr. Member

You can't. Once you send a phone to Verizon, they don't send it back.

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Re: Retrival
vzw_customer_support
Customer Support

Hi, SS2140. Once a device is sent & received at our warehouse it's unable to be retrieved. 

 

KiaH_VZW

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Re: Retrival
SS2140
Member

Well, that phone is connected to my. Verizon account and it has to be there.  Why can you not credit my account for the return, per the ID# on the phone?   Do you just trash it ???.  

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