Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Returned phones not received
vcarpenter33
Member

I transferred from Sprint to Verizon in August and was told I would get a credit for each phone toward a new phone upon their return. I returned 3 phones but have not gotten the credit for them. I have spent hours trying to get this resolved. I spoke to someone weeks ago that said they had received the phones and that 2 had processed and they were waiting for the last one to process. Now they are saying they have no record of the phones arriving. I kept the UPS receipt until I spoke with the representative that told they had arrived. I no longer have it and now I have a serious problem. I do not know what to do. UPS says that because it was a preprinted label, they cannot look it up. Is there any way to track the label from the store on the day I purchased the phones?

0 Likes