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Ridiculous Customer Service
Sewa79
Member

I've been trying to remove a line that I thought was canceled months ago. I've been trying to get hold of someone to speak with to just cancel a line. 3 times I've tried and nothing but a 30+ minute wait time. I read others complaints about it and they've waited from an hr to two hours! Who has time for that!!!!
I've tried using the chat feature and that's not any different than calling.  I've also emailed a rep twice and not much help from them. All I get is the run around.

This is criminal and I'm contemplating on joining a group that is planning on filing a lawsuit if this doesn't get resolved. 

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Re: Ridiculous Customer Service
Tigerstep
Sr. Member

Well posts like these are certainly going to convince more people to take calls for Verizon. /s

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Re: Ridiculous Customer Service
vzw_customer_support
Customer Support

We are shocked to learn that you are considering to cancel this line of service. Your time is valuable for us, and would like to make this experience as smooth as possible. I will be sending you a Private Message. 

 

MariaV_VZW

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