Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Ring back tone
Jdunnihoo
Member

I bought a ring back tone earlier today and when I set it as my default ring back tone; well the ring back tone when u call me isn't the one i bought and set aside default. Why isn't my ring back tone the one that i bought and I would like the problem fixed please and thank you jereme

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: Ring back tone
vzw_customer_support
Customer Support

@Jdunnihoo

I, too, use the Verizon Ringback Tones feature and love it. I would be glad to assist you with managing your ringback tones.

Here’s a link that includes the “How to Use Guide” for Verizon Tones: http://vz.to/1lmsQK2. Once you log into the Verizon Tones page online, check to see if you have a ringback tone set for “Group”, “Day of the Week” or “Time of Day”. This may be the reason your assigned ringback tone is not playing for your incoming calls. Please keep me posted with what you find.

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

Re: Ring back tone
vzw_customer_support
Customer Support

@Jdunnihoo

I, too, use the Verizon Ringback Tones feature and love it. I would be glad to assist you with managing your ringback tones.

Here’s a link that includes the “How to Use Guide” for Verizon Tones: http://vz.to/1lmsQK2. Once you log into the Verizon Tones page online, check to see if you have a ringback tone set for “Group”, “Day of the Week” or “Time of Day”. This may be the reason your assigned ringback tone is not playing for your incoming calls. Please keep me posted with what you find.

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!