Renewing the Salesmaker Discount has been an absolute catastrophe.
I'm an Apple employee and I received the email to renew the discount at the start of May. The Verizon webpage to do this would not work. It would just go in a loop back to the main discount page.
I call customer service and absolutely no one knew what I was talking about. By the fifth call over the month, I finally get someone in Employee Validation on May 24th. He confirms the problems with the website and says I need to mail in a paystub. I do that the next day. They still have not processed that- 11 day business days later.
I get another email saying the discount has expired!! NOW the renewal website works!! I enter my work email and run to the nearest Apple store (not the one I work at) and validate the email the system says.
Now my next bill generates and it is $65.00 higher than in the past because the discount had expired for a few hours. The next bill (July) shows $85.00 more than I've been paying the last 2½ years with the Salesmaker discount.
I am now currently on the phone, on hold, to see if they can straighten this mess out. The agent I am speaking with says I'm the fourth person she's spoken to with the same issue in the past few weeks. This is a known issue.
So the outcome, is I will pay more this month, and I will get a retroactive credit for that amount.
I think that someone at Verizon really needs to make fixing the validation page a priority.
Verizon can be sure that I'll be keeping a very close eye on my bill to make sure that not just the discount is put back, but I am credited for the higher amounts I'll be paying this month, and possibly next month.
For anyone else with this issue...just keep at it with customer service and make sure they know you're talking about the Salesmaker Discount.
