The Schedule a Callback feature to reach customer service does not let you choose a date or time for the callback. No callback can be scheduled.
If the schedule a callback feature is not working because of covid it would be helpful to leave a note on the page that the feature is down. If this is a browser compatibility issue that would also be a helpful message to leave on the page.
Sorry to hear about the issues with the callback feature when reaching out to customer service for support, CWSTexas. We have lifted up the feedback. However, if you have an issue that you need help with, we are happy to help right here. If your concern is account specific or contains sensitive informaiton, please send a private note.