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Sent to collections?? Late first time in 10 years?
76goodcustomer

I got a nasty email today saying my bill was overdue and DUE IMMEDIATELY.  So I went into my banking and issued a payment for the full amount (which is the next payment as well) and sent it today.  It will arrive in 2 days.  But I got another email from Verizon demanding money again so I tried to call.  Oh, if you want to talk to someone, they charge $7 more!  So I hung up.  I tried live chat.  An hour later, no one has answered.


If I acted like that to a client at work, I would be fired.  The only time Verizon is nice to you is when they want to sell you a phone.  I can't even remember when I've ever paid late, but I missed this one.  I knew I'd have to pay some late fee, but to be harrassed and told it was sent to collections??  Seriously Verizon?  What a bunch of wiseguys you are.  Ever think about sending me a mesage saying "Hey, we see you're late on your payment.  Is everything okay?  Please contact us if you're experiencing financial diffiulties or to discuss an incoming payment."  I've been a customer for over 10 years, and I just got 2 new phones, which drove up my bill, and THIS IS HOW YOU ACT????    I went ahead and paid online so now when you get my double payment, are you going to pay me interest?  HA!  Makes me so dang mad I might pay whatever exit fees just to get to a company that knows what customer service is.

 

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Re: Sent to collections?? Late first time in 10 years?
glitchedpixel
Sr. Member

@76goodcustomer wrote:

I got a nasty email today saying my bill was overdue and DUE IMMEDIATELY.  So I went into my banking and issued a payment for the full amount (which is the next payment as well) and sent it today.  It will arrive in 2 days.  But I got another email from Verizon demanding money again so I tried to call.  Oh, if you want to talk to someone, they charge $7 more!  So I hung up.  I tried live chat.  An hour later, no one has answered.


If I acted like that to a client at work, I would be fired.  The only time Verizon is nice to you is when they want to sell you a phone.  I can't even remember when I've ever paid late, but I missed this one.  I knew I'd have to pay some late fee, but to be harrassed and told it was sent to collections??  Seriously Verizon?  What a bunch of wiseguy you are.  Ever think about sending me a mesage saying "Hey, we see you're late on your payment.  Is everything okay?  Please contact us if you're experiencing financial diffiulties or to discuss an incoming payment."  I've been a customer for over 10 years, and I just got 2 new phones, which drove up my bill, and THIS IS HOW YOU ACT????    I went ahead and paid online so now when you get my double payment, are you going to pay me interest?  HA!  Makes me so dang mad I might pay whatever exit fees just to get to a company that knows what customer service is.

 


1) You only get charged $7 if they take a payment.

2) Verizon doesn't send collections notices from a simple paste-due balance. You have to be outstanding for weeks before that's possible.

You're leaving details out.

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